User-centred design

User-centred design means that design innovation is focused on users’ needs and the delivery of new benefits to them in their use of products, services, environments, systems, and so on. A user-centred approach is a strong support to incremental innovation. (Koskinen and Thomson, 2012: 79)


Koskinen, T. and Thomson, M. (2012). Design for Growth & Prosperity. Brussels: European Commission. Available from [Accessed 10 October 2014].

edited 4 February, 2017 by Allan Parsons