Service Design

Service Design is the activity of planning and organizing people, infrastructure, communication and material components of a service, in order to improve its quality, the interaction between service provider and customers and the customer’s experience. The design of the service may involve a re-organization of the activities performed by the service provider (Back office) and/or the redesign of time and place in which customers come in contact with the service (Front office). Source: Wikipedia

Service Design is the field concerned with the development of services to meet specific needs. These services may make use of different communication media (including online, telephone, in-person, etc.), may or may not be automated, and may or may not use products as part of the service experience. A service usually includes a service ecology that allows the service operate successfully. http://www.nathan.com/ed/glossary/index.html

edited 5 October, 2015 by Admin

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