Experience Design

(Shedroff, N. )  Experience Design is an approach to creating successful experiences for people in any medium. This approach includes consideration and design in all 3 spatial dimensions, over time, all 5 common senses, and interactivity, as well as customer value, personal meaning, and emotional context. Experience Design is not merely the design of Web pages or other interactive media or on-screen digital content. Designed experiences can be in any medium, including spatial/environmental installations, print products, hard products, services, broadcast images and sounds, live performances and events, digital and online media, etc

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edited 5 October, 2015 by Admin

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Associated Terms

Customer Experience

in Experience Design

The customer experience is a blend of a company’s physical performance and the emotion evoked, intuitively measured against customer expectation across all moment of contact.

Colin Shaw and John Ivens

edited 5 October, 2015 by Admin